Contact our Customer Service Centre
For any queries you are welcome to contact our team by calling 1300 000 000 or emailing us info@gardengrotto.com.au or fill in the inquiry form below, we will contact you within 24 hours (Monday – Friday between 10am and 5pm).
Frequently Asked Questions
Please read our FAQ before sending us a message.
– *We offer free shipping Australia wide on eligible products identified by a green FREE SHIPPING sticker.
-Shipping rates for all other items will be calculated at the check out based on the weight and delivery location.
We accept credit card payments via Stripe.com which are processed directly on our website securely. Alternatively we offer PayPal as another payment method should you prefer to use your PayPal account.
– Within Australia: 1-3 Days handling, 3-10 Days transit (Mon-Fri).
– Order Cut Off: 5:00 PM (GMT+10:00) AEST (Brisbane).
We strive to ensure that every credit card transaction occurs within a secure environment. Our payment system has a 128-bit SSL security encryption certification. We do not hold your credit card information after your order is complete, as it is submitted directly to our banks. Rest assure that your credit card and bank account information is secure every time you make an order..
You will receive an email from us with your order information attached, when the order has been processed and sent you will receive another email from us.